WHY ISO 9001?
ISO 9001 sets out the criteria for a quality management system and is the only standard in the family that can be certified to (although this is not a requirement). It can be used by any organization, large or small, regardless of its field of activity. In fact, there are over one million companies and organizations in over 170 countries certified to ISO 9001.
This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. These principles are explained in more detail in ISO’s quality management principles. Using ISO 9001 helps ensure that customers get consistent, good-quality products and services, which in turn brings many business benefits.
It can be a daunting task to think about implementing an entirely new system for your business. It’s best not to look at the big picture and how much you have to do. Implementing ISO 9001 for your organization can take anywhere from six to nine months, so it’s best to focus on one step at a time to ensure nothing is missed.
WHAT YOU NEED TO KNOW ABOUT ISO 9001
DOES MY ORGANIZATION NEED CERTIFICATION TO ISO 9001?
Checking that the system works is a vital part of ISO 9001. It is recommended that an organization performs internal audits to check how its quality management system is working. An organization may decide to invite an independent certification body to verify that it is in conformity to the standard, but there is no requirement for this. Alternatively, it might invite its clients to audit the quality system for themselves.
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ISO 9001:2015 Training
Quality management is the act of managing all activities and functions needed to maintain a consistent level of excellence in an organization, product or service. Quality is an essential factor that differentiates organizations from its competitors. Undertaking quality initiatives leads to superior products or services which meet and exceed customer expectations, increase revenues and productivity for the organization.
There are different systems, methodologies, tools and techniques that help in improving the quality performance, including Six Sigma and ISO 9001. They can be used separately or simultaneously towards achieving the desired level of quality. There is some misunderstanding on whether Six Sigma and ISO 9001 can replace each other, but they do not.
Using Six Sigma with ISO 9001 : 2015
Six Sigma is a methodology for process improvement which aims at eliminating defects at a rate of 3.4 defects per million opportunities. This management philosophy tends to improve the business performance by making organizations effective and efficient, and keeping customers and employees satisfied. Six Sigma is a data-driven approach that uses the process model Define-Measure-Analyze- Improve-Control (DMAIC) as a roadmap to problem solving and process improvement.
ISO 9000 family addresses various aspects of quality management for organizations who want to ensure that their products and services meet customer’s requirements. ISO 9001 is a quality management system that requires a continual improvement process that is based on total control of production op erations. The quality management system requires that organizations have a preestablished control system in place, but does not determine how the processes should look like. ISO 9001 is a control regime that requires all processes to be documented, however it does not always help organizations that have set in place ineffective processes. ISO 9001 uses the Plan-Do-Check-Act (PDCA) model to all process, but also to the entire system to implement change leading to process improvement.