Systems Analysis and Design
as it is sometimes called, is the process of creating and maintaining information systems. Notice that this process concerns information systems, not just computer programs. Building computer networks, writing computer programs, and implementing data models require technical skills. But there are many other non-technical skills required in systems analysis and design. Establishing the system’s goals, setting up the projects, determining requirements, interviewing users and understanding their views of the business, and designing procedures require business knowledge and an understanding of group dynamics